Three documents, once

Complete Rooli Casino verification before your first payout

The license obliges us to confirm who plays and who pays, and the check normally closes within 11 hours of a complete upload.

Start your verification

Rooli Casino N.V. holds licence OGL/2010/8899/622 issued by the Gaming Control Board Curaçao and is independently audited by iTech Labs, BMM Testlabs, and GLI.

No surprises at payout

The verification check at a glance

Most players worry the check will hold up their money; the six lines below show where it ends.

Who checks

Rooli Casino N.V.

License

Gaming Control Board Curaçao, OGL/2010/8899/622

How long

11 hours

Latest point

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Cleared in one pass

When the document window opens

Use this the moment the documents screen appears and you are unsure what the reviewer needs.

Open the verification tab

An account menu item called verification sits beside your balance; open it to see which of the three documents the reviewer still expects.

Your ID in the frame

A photo page fills the frame, all four corners inside it, no glare across the text, and the name must match the one you registered.

Matching address lines

A utility bill or bank statement carries your name and full address, and both must read exactly as they do in the profile you set up.

Pending turns to reviewed

A status line under the upload switches from pending to reviewed, and the verification inbox replies when a copy needs replacing rather than leaving you to guess.

At upload time

Match each paper to its purpose

After this table you will know which paper answers which question and what each copy has to show.

Proof of identity

ConfirmsWho you are

Copy must showPhoto page, all corners, no glare

Proof of address

ConfirmsWhere you live

Copy must showName, full address, recent statement

Payment method confirmation

ConfirmsThat the card or wallet is yours

Copy must showYour name, the method logo, last digits

Check before you cash out

Why has the casino asked for my documents now?

You will know which four moments bring the document request and what each one asks of you.

Straighten your details

Details that differ from your ID, such as a misspelt surname or a birth date that reads differently, stall the match at once. Expect a request for proof of identity and proof of address.

Higher limit, higher bar

A larger deposit cap moves more money through the account, so the license expects the identity behind it to be known. Proof of identity and payment method confirmation are asked.

Proof that the wallet is yours

Cards, wallets and vouchers all leave different trails. Confirming that the method is genuinely yours keeps payouts flowing to the right place and asks for payment method confirmation.

Before the first payout

Cashing out is the deadline the license sets, and the first request lands here at the latest. Proof of identity, proof of address and payment method confirmation all come under review.

Where does your money come from?

Because Rooli Casino N.V. holds license OGL/2010/8899/622 from the Gaming Control Board Curaçao, the law behind that licence asks the casino to know where money in an account was earned. The source of funds check is a routine AML step for every licensed operator, not a suggestion that anything is wrong.

Expect one or two documents from this group, matched to how you fund the account.

Recent bank statements
Payslips from your employer
Tax or income records
Sale or transfer agreements
Savings or investment statements

Reasons a copy fails the check

Expired document. A pass date in the past voids the whole copy, since an expired card or passport proves nothing about who you are today. Photograph the current, in-date document Check the pass date before uploading

Shoot it, do not grab it. A screen grab hides texture, watermark and edge detail, so the reviewer cannot tell a genuine document from an edited image. Lay the document flat in good light Photograph all four corners in frame

Send the newest bill. Address papers age quickly, and a bill from months back no longer proves where you live right now. Use a bill issued recently Send the newest copy you hold

Six answers below

What clears your doubts fast

Six short answers cover timing, refusals, licensing, funds and data handling.

How long does the verification check usually take?+

Most checks close inside 11 hours from the moment your files land. Files sent overnight New Zealand time are worked on in the order they arrive. Live chat tells you where your own check sits.

What happens if my document gets refused?+

A refused file comes back with a line naming what failed, usually a crop edge or a glare spot. Send a fresh copy to [email protected] and the review starts again from the top of that file.

Who regulates Rooli Casino and under what licence?+

The Gaming Control Board Curaçao supervises the operator, Rooli Casino N.V., registered in Willemstad as company 525792. Gambling here runs under licence OGL/2010/8899/622, granted in 2010.

Why is the casino asking where my funds came from?+

Source of funds sits inside the same licence duty that guards against money laundering. Banks and casinos both run the step for larger deposits, so treat it as routine paperwork rather than a personal query. Salary slips or a statement extract normally settle it.

Do I need the check before I can cash out?+

Yes. Nothing leaves the account until the check closes, and the licence sets the first withdrawal as the latest point for it. Requests for files can land much sooner, at registration or when your first deposit arrives.

Are my documents kept safe once I send them?+

Yes. Files travel over TLS 1.3 encryption and reach the verification team only. Screenshots of your ID are never shown in chat or shared with game providers.