Someone answers, fast

Rooli Casino contact channels and answers

Reach Rooli Casino support by live chat, e-mail or phone, 24/7, with replies in minutes from a warm Kiwi-friendly team.

Start the chat 18+ only. Licensed by the Gaming Control Board Curaçao (OGL/2010/8899/622).

Paid out today

596,037 NZ$

7,862 Players at the tables

Rooli Casino N.V. holds licence OGL/2010/8899/622 issued by the Gaming Control Board Curaçao and is independently audited by iTech Labs, BMM Testlabs, and GLI.

The average withdrawal clears in 26 minutes. The casino pays out NZ$12M weekly across 10 supported payment methods including Visa, Skrill, Apple Pay, and POLi.

Every session is protected by TLS 1.3 encryption. Disputes are handled independently through eCOGRA, with a 4.8-star rating verified across 22,561 Casino Guru reviews.

Rooli Casino channels

Pick the channel that suits you

At Rooli Casino you choose the channel, not the queue, so help fits how you like to talk.

Live chat on the site

Live chat suits quick answers on bonuses, games or login, and someone replies in around three minutes, at any hour of the day or night.

Open chat

Answers you can keep in writing

E-mail [email protected] fits statements, screenshots and anything you want in writing; a reply usually lands within six hours.

Write to us

Urgent call, answered in minutes

Call +64 9 977 3189 (NZST) for a payment stuck mid-process or an urgent worries-about-account moment; calls are typically answered in five minutes.

Call us

Rooli Casino for New Zealand

Playing from New Zealand: your support line

Use this block when you want a local number, your own time zone and honest help close to home.

Reach us

New Zealand phone+64 9 977 3189

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

SupervisorGaming Control Board Curaçao, license OGL/2010/8899/622

Extra help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, The Salvation Army Oasis

What should I have ready before contacting support?

Pull these details together before you message us and the reply comes faster.

Your registration e-mail address
Your account username or ID number
The exact date and amount of the payment
Screenshots or reference numbers from your payment provider
A short note of what you expected to happen

Five inboxes

Reach the department that handles it

Reading this, you will have chosen the inbox that handles your question, so nothing bounces around.

Your account

General support and questions[email protected]

Verification and documents[email protected]

Payments

Deposits and withdrawals[email protected]

Other matters

Complaints and escalations[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Walk away with people beside you

Confidential help sits outside the casino entirely, and these New Zealand services listen without judgement. Reach them any time gambling stops feeling like fun, whether the worry is yours or someone close to you.

Problem Gambling Foundation of New Zealand. Offers free, confidential counselling and support to anyone in New Zealand worried about their own or a loved one's gambling.

Gambling Helpline New Zealand. Gives callers a friendly, trained voice to talk to about gambling harm, day or night, whenever the urge or worry hits.

The Salvation Army Oasis. Provides community-based support and practical guidance for people and whānau working through gambling harm across New Zealand.

Full story

Rooli Casino escalation

How is a complaint handled at Rooli Casino?

Use this route when a standard answer has not resolved what you raised.

Put the facts in writing

Write to [email protected] and lay out what happened, when it happened and what you want. Note the date you sent it, as that date starts the clock.

Your case reference arrives

Expect a written reply with a case reference you can quote later. Keep that reference safe, because every following step asks for it.

Can a manager look again?

Ask the same address to pass your case to a manager if the first outcome was not fair. A senior colleague then reviews the details again.

Regulator as last stop

Send your file to the Gaming Control Board Curaçao, the regulator holding licence OGL/2010/8899/622, once our own route is finished and you still disagree.

Waiting for a reply?

Hours and typical response times

This table settles when each channel is open and how long a reply usually takes.

Live chat

Live chat hours24/7

Live chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 977 3189

Phone waiting time5 minutes

Support, explained

Ready answers before you reach out

Straight answers sit here because Rooli Casino would rather you never wait to understand us.

trustWhy do you need my details before helping me?+

We confirm who you are by checking your name, email address and date of birth against your account. A password never has to be spoken or typed to support, so keep it to yourself. This keeps your account and money safe.

trustWhat if I want a copy of my data or a deletion?+

Send a request and the privacy team handles it properly. We explain what we hold about you and act on a copy or deletion request in line with data protection rules. Your details stay secure throughout.

trustWhat happens when an answer does not satisfy me?+

Tell support first and give them a chance to put things right. If the reply still falls short, you can escalate a formal complaint to the Gaming Control Board Curaçao, the regulator that licenses us.

trustDo I need to check your licence before I play?+

It is worth knowing who stands behind us. Rooli Casino N.V. operates under licence OGL/2010/8899/622, granted by the Gaming Control Board Curaçao. That regulator oversees how we treat players.

trustWhat happens while my verification is being checked?+

Checking your proof of identity, address and payment method usually takes around eleven hours. Once it clears, withdrawals and the rest of your account open up without further delay. We keep you posted if anything more is needed.

Rooli Casino operator

Know who holds your account

Playing from New Zealand means you deserve to know the company and licence behind the site.

The company

Legal nameRooli Casino N.V.

Company number525792 (Curaçao)

AddressDr. M.J. Hugenholtzweg, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2010/8899/622

Written contact

Support e-mail[email protected]